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Guildford Parks |
These standards cover operations supervised from the Council Offices at Millmead House and Stoke Park Nursery Office.
This document should be used together with the Parks Strategic Objectives and Action Plan which describes plans and targets to improve the service.
Answering the telephone:
Within 15 seconds in normal office hours i.e. 9:00 a.m. to 5:00pm Mondays to Fridays excluding Bank holidays
Replying to letters:
Most responses sent within 5 working days, 10 working days is the maximum period (this response may be one of our targeted acknowledgement cards)
Customer Feedback (complaints and compliments):
Dealt with in the first instance as per the officer named on the site list
If not resolved then by General Manager or Deputy General Manager, including the Council's complaints procedure when appropriate.
Children's Playgrounds
We will inspect 3 times a week
Damaged equipment will be made safe and repaired within 7 days
Offensive or derogatory graffiti will be removed within 48 hours.
Parks Patrol
Will be on duty until 9 pm every night of the year
Will respond with a site visit to 80% of call-outs within 30 minutes
Will carry out at least 5 dog fouling awareness and education events per year
Will carry out a minimum of 6 ticket checks on tennis court users per season
Guildford Borough Council - Department of Leisure Services - Parks and Countryside Service
Service Standards Nov 2000 page 1
Park Locking
Parks on the current published list will be locked at 9:00 pm or dusk whichever is the later and unlocked between 7:30 and 8:00 am every day including weekends.
Litter
Litter bins will be emptied and litter will be picked up at least 3 times a week.
Very high use areas (EPA zone 1) will be cleansed every day and will include the cleansing of dog faeces
Dog faeces bins will be emptied at least once a fortnight
Public Toilets in parks
Will be cleaned daily and be open from 8:00 am to at least 6:00 pm (or dusk if it is earlier)
Will be kept locked shut if there are any reports of antisocial activities in them
Pesticide Use
All applications will be recorded. Suitable signs and other precautions will be taken to inform the public when spraying is in progress
Grass Areas
Will be mown as suitable to the surface use. For example bowling greens are mown as many as 60 times a year, while a wildflower meadow may only be mown once. Further details, according to site, available direct from section managers.
REPORTING: Where these performance indicators are not included in the Council's Best Value PI's (which are reported quarterly to the Audit Committee) they will be reported annually in the Information Bulletin.
Guildford Borough Council - Department of Leisure Services - Parks and Countryside Service
Service Standards Nov 2000 page 2
Stoke Park Nursery targets 2001
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INDOOR AND OUTDOOR PLANT SUPPLY TARGETS |
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Spring Bedding plants |
66,298 |
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Summer Bedding plants |
125,136 |
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Carpet Bedding plants |
5,500 |
90% bought in |
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Flowering or foliage pot plants |
25,000 |
12% bought in |
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Large tropical plants |
500 |
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Summer hanging baskets |
800 |
(35% sponsored through Guildford in Bloom partners) |
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Summer barrier troughs |
130 |
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Summer half baskets |
300 |
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Winter barrier troughs |
30 |
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FLORAL DECORATIONS FOR COUNCIL EVENTS AND EXTERNAL CUSTOMERS |
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Events requiring troughs, planters and cut flowers |
55 per year |
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Events requiring troughs and planters only |
100 per year |
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Events requiring cut flower arrangements only |
60 per year |
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Guildford Borough Council - Department of Leisure Services - Parks and Countryside Service
Service Standards Nov 2000 page 3